THE SURGERY’S MAIN CONTACT NUMBER IS

0116 253 6263

You may receive an engaged tone when dialling this number if all lines are busy, please  retry.

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In response the recent CQC report the practice would comment as follows:

Dr Lucraft from Groby Road Medical Centre said: “We were very disappointed with the findings of the report but we have worked extremely hard to rectify our processes and procedures in line with the CQC recommendations. We would like to reassure our patients that they can expect to receive the high quality care we have always provided at the practice.

“Our policies and procedures have been updated, staff training and our induction programme has been strengthened, we have introduced a database for monitoring risk assessments and we are regularly holding meetings with colleagues from different health and social care organisations to agree care arrangements for particular patients.”

 

PRG Statement:

As chairperson of the Patient Reference Group (PRG) at the Groby Road Medical Centre, I wish to inform you that of behalf on the PRG we were extremely disappointed by the findings of the CQC following their recent inspection of the practice.  We do not feel this is a true reflection of the hard work and commitment by our General Practitioners (GPs) and other health care professionals who work diligently to provide a high level of care to their patients at a challenging time for all GP practices within the city.

We acknowledge that there have been challenges within the practice, particularly over the past year but in an attempt to address the concerns the GPs have used new practises to address concerns of the patients.  One of the main issues of concern was the availability of appointments and in response to this, telephone appointments were brought in to improve the service and to meet the demand.  Two additional partner GPs were employed by the practice in April and an extension to the building was undertaken to add additional clinical consulting rooms plus providing disabled access both to and within the building. 

Despite the CQCs findings we were reassured that the overall level of care was of a good standard, particularly in terms of safe guarding of children care; of vulnerable adults and the elderly, which is what most patients expect and care about.

Following the report, the PRG were advised of the findings who were again reassured by the prompt actions of the GPs response to the report. They immediately implemented an action plan and are working extremely hard to improve the areas of concern which I understand were mainly around governance issues and supporting documentation in respect of good housekeeping.

It was very evident when attending these meetings that all of the staff were upset by the report and could have taken a negative response to its comments, but instead they have risen to the challenge with great intensity and a profound desire to ensure they offer the highest level of care to all the patients within the practice and to meet the standards set by the CQC.

As the Groby Road Medical Centre PRG, we fully support the practice in meeting the challenges ahead of it and again we are willing to work with them to help achieve their desired goals where appropriate.

Finally as patient of this practice for over fifty years, I cannot praise enough the care and service provided to me and my family over this time.  I would have no hesitation in recommending this practice to the general public as I believe we are very fortunate to have such dedicated GPs and their staff, who go way beyond their responsibilities to provide excellent and innovate care to all they serve.

 

Yours sincerely

Maureen Flanagan

Chair of Groby Road PRG

 

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Our Patient Reference Group

Patient representation plays a crucial part in helping the practice identify what it can do better and what is important to patients. For the past few years the range of health services available to patients has expanded dramatically and this has resulted in a greater demand for GP and Nursing time both in person and over the telephone. This has led to many competing demands on our limited time and as a result is making it harder to provide a first class service.
Working together with the PRG we hope to improve local awareness about services, the appointment system and the functioning of the practice which we hope will then bring benefits to our patients.

Our meetings take place every three months. Our next meeting is to take place at the surgery on:

Tuesday 4th October 2016 at 18:30

To read minutes from our previous meetings please click on the Patient Participation tab on this website.  

If you would like to join the group or discuss further, please contact the Assistant Manager.

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Healthcare Hubs

Evening and weekend GP appointments now available for Leicester City Patients. 

Please call 0116 366 0560 during their opening hours for a same day appointment.  Opening times:

WEEKDAYS: 18:30 to 22:00

Weekends & Bank Holidays: 09:00 to 22:00

(CLICK HERE for the Healthcare Hub Information 

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IMPORTANT: Up to date contact details

It is very important that you keep you and your family's contact information, including telephone numbers ad addresses, up to date.  

With your consent we are able to send you text message reminders about your appointments.  

We can also contact you regarding your care if needed. 

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Electronic Prescription Service

Our practice can now send your prescriptions electronically to a pharmacy of your choice, saving you from having to collect from the surgery - please let a member of staff know if you like this service.  

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GP Net Earnings Disclosure

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services at each practice.  The average pay for GPs working in Groby Road Medical Centre in the last financial year was £33,337.   This was for 6 part-time GPs who worked in the practice for more than six months.